#iot accepts a return or exchange on a case-by-case basis with the ultimate objective of satisfying the customer and we have a philosophy to ensure our customers are satisfied, and will always try to deal with customers “fairly and reasonably.”
Please keep the item in the same condition that you received it and in the original packaging. Also, please contact us before sending back the item.
Please choose products carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully review any orders before adding them to your shopping cart and proceeding with your order.
Our refund policy lasts 30 days from the date of receiving the products. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging and in saleable condition. Please keep the item in the same condition that you received it and in the original packaging. Please note, the return shipping cost is with customer. We offer full product refund for all returns (except back-order items) within 7 days from the date of receiving the products. For all returned products within 7 to 30 days of receiving the product (except back-order items), we charge 20% restocking fee for testing the products. In the case of notifying us for a return after 30 days since receiving the products, or for any back-orders (ordering out of stock items that we need to place special order with manufacturer), or if the returned product deem to be damaged due to misuse/not following product instruction unfortunately, in these cases we will not be able to offer a refund or an exchange.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
Please remember to check your delivered items and contact us if anything’s wrong within 7 days of receiving the products, otherwise we will not be able to help for the transit insurance if was purchased with the order.
If the received product has any issue, please send us an email with details of the issue and any information that can help the tech support team for troubleshooting. We may have to contact manufacturer support team to help us and resolve the issue. For any product issue matters, we need manufacturer’s team confirmation before we can finalise any replacement/repair or refund for the product under warranty which is 1-year from the date of invoice or order confirmation.
Order cancellation and refund requests can only be processed before order shipment. Except for orders paid by bank transfer, in the case of order cancellation and refund request, there is a non-refundable transaction fee of 3% deducted from the total order value (orders paid with a credit card, Crypto or POLi). The transaction fee of 3% is charged by the payment service provider and cannot be refunded. Unfortunately, this fee is charged as soon as the payment processing via these third party payment systems and it’s out of pocket and not refundable.